Formerly Taburn Specialist Medical Centre
for appoinments
03 9808 7111
General Information

Your Procedure

The information requested on the admission form is important to both medical staff and admission staff. Admission staff will help you to complete the form if you wish. Your doctor, or our reception staff will explain special preparation instructions for the procedure. If you are unsure of any or the instructions please contact the centre and we will assist you. It is important for your safety that the instructions are followed exactly.

The injection given to you prior to the procedure will make you drowsy and you will remember little or nothing of the test. The drugs may continue to effect you for the rest of the day. You are therefore requested to arrange for someone to collect you after your procedure and escort you home.

YOU SHOULD NOT:
Drive a car or operate machinery, take sedatives or drink alcohol. Make important decisions.

Please wear loose comfortable clothing. It is advisable not to bring valuables with you. The nursing staff will instruct you on procedure care prior to discharge. You will be given written discharge instructions. We ask that you read the information carefully.

PLEASE BRING:
  • Details of your private health fund membership.
  • Medicare card.
  • Age pension card.
  • A list of current medication.
  • The referral from your doctor if appropriate.

Accounts

Glen Iris Private is a Private Day Centre registered with the Department of Human Services & Health, Victoria and as such is recognised by all private health funds for payment of a hospitalisation fee. If you have Private Health Insurance Glen Iris Private has preferred provider agreements with most Private Health Funds. Glen Iris Private will bill your health fund directly for the considerable costs involved in your hospital stay. There should be no out of pocket expense from the hospital if your cover is intermediate or above. In the case of health funds with share and save tables, normal excesses will apply.

Glen Iris Private is recognised by Veterans Affairs to treat all gold cardholders at no cost to the patient.

If you do not have Private Health Insurance, you are reminded that Glen Iris Private is a Private Day Centre and you are responsible for the hospital account that is payable on discharge. The hospital account cannot be claimed through Medicare. If you believe the charge will cause financial hardship please contact our account staff prior to admission.

Doctors Accounts

The doctors practising at Glen Iris Private participate in health fund no gap schemes, therefore if you have health insurance, you will not receive an account from the doctor who performed your procedure or the anaesthetist. If you do not have health insurance, you will receive an account from the doctor who performed the procedure before leaving the centre. You will also receive an account from the anaesthetist who gave you the anaesthetic and monitored you during the procedure to ensure your safety.

These are quite separate from the hospital account. Separate cheques should be forwarded to each doctor on receipt of the accounts.

To claim the rebate on accounts, present the account and receipts to Medicare.

Pathology

Small samples (biopsies) may be taken during the procedure if the specialist carrying out the procedure thinks it is necessary. The samples are sent to a laboratory for analysis. We will arrange for a copy of the pathology results to be forwarded to your referring doctor. These will normally be available from your doctor in 2-3 days.

The pathology laboratory participates in health fund no gap schemes, therefore if you have health insurance, you
will not receive an account for any pathology taken.

If you do not have health insurance you will receive an account from the pathology laboratory if samples have been taken. The account is separate from the hospital account and should be sent directly to the laboratory. The account can be claimed through Medicare in same manner as the doctors' accounts.

Patients Rights & Responsibilities

Patients have a right to:
  • Make a complaint without being adversely affected.
  • Access to care regardless of race, creed, or gender.
  • Delivery of professional, respectful care that acknowledges the individual.
  • Privacy and confidentiality with respect to examination, consultation, medical records and communication pertaining to care.
  • Expect reasonable safety in so far as the practices and environment are concerned.
  • Know the identity, and professional status of individuals providing service.
  • Obtain complete current information concerning diagnosis, treatment and any known prognosis communicated in terms that can be understood.
  • Consent based on adequate information.
  • Seek a second opinion.
  • Refuse treatment.
Patients also have responsibilities to:
  • Provide accurate and complete information regarding their health.
  • Report unexpected changes in their condition to health care professionals.
  • Understand medical treatment and communicate any difficulties in comprehension or compliance, follow the treatment plan recommended by the health care team.
  • Keep appointments or when unable to do so, notify the facility in a timely manne.
  • Be responsible for their own actions when they refuse treatment or medical orders are not followed.
  • Be considerate of the rights of other patients, staff and property of the facility.
  • A patient may refuse the presence of health care workers not directly involved in the patient's care.
  • A patient may discharge themselves at any time despite the advice of the attending health.
Copyright 2012 © Glen Iris Private, All Rights Reserved.