Formerly Taburn Specialist Medical Centre
for appointments
03 9808 7111
General Information

Your Procedure

Glen Iris Private is a Private Day Centre registered with the Department of Health and Human Services, Victoria and as such is recognised by all private health funds for payment of a hospitalisation fee. If you have Private Health Insurance Glen Iris Private has preferred provider agreements with most Private Health Funds. Glen Iris Private will bill your health fund directly for the considerable costs involved in your hospital stay. Please note your specialist, anaesthetist and the pathologist may charge a gap fee. There should be no out of pocket expense from the hospital if your cover is intermediate or above. In the case of health funds with share and save tables, normal excesses will apply.

Glen Iris Private is recognised by Veterans Affairs to treat all gold cardholders at no cost to the patient.

If you do not have Private Health Insurance, you are reminded that Glen Iris Private is a Private Day Centre and you are responsible for the hospital account that is payable on discharge. The hospital account cannot be claimed through Medicare. If you believe the charge will cause financial hardship please contact our account staff prior to admission.

Accounts

Glen Iris Private is a Private Day Centre registered with the Department of Health and Human Services, Victoria and as such is recognised by all private health funds for payment of a hospitalisation fee. If you have Private Health Insurance Glen Iris Private has preferred provider agreements with most Private Health Funds. Glen Iris Private will bill your health fund directly for the considerable costs involved in your hospital stay. Please note your specialist, anaesthetist and the pathologist may charge a gap fee. There should be no out of pocket expense from the hospital if your cover is intermediate or above. In the case of health funds with share and save tables, normal excesses will apply.

Glen Iris Private is recognised by Veterans Affairs to treat all gold cardholders at no cost to the patient.

If you do not have Private Health Insurance, you are reminded that Glen Iris Private is a Private Day Centre and you are responsible for the hospital account that is payable on discharge. The hospital account cannot be claimed through Medicare. If you believe the charge will cause financial hardship please contact our account staff prior to admission.

Doctors Accounts

Most of the doctors practising at Glen Iris Private participate in health fund no gap schemes, therefore if you have health insurance, you may not receive an account from the doctor who performed your procedure or the anaesthetist. Please check with your specialist doctor before admission. If you do not have health insurance, you will receive an account from the doctor who performed the procedure before leaving the centre. You will also receive an account from the anaesthetist who gave you the anaesthetic and monitored you during the procedure to ensure your safety.

These are quite separate from the hospital account. Separate cheques should be forwarded to each doctor on receipt of the accounts.

To claim the rebate on accounts, present the account and receipts to Medicare.

Pathology

Small samples (biopsies) may be taken during the procedure if the specialist carrying out the procedure thinks it is necessary. The samples are sent to a laboratory for analysis. We will arrange for a copy of the pathology results to be forwarded to your referring doctor. These will normally be available from your doctor in 2-3 days.

The pathology laboratory participates in health fund no gap schemes, therefore if you have health insurance, you
will not receive an account for any pathology taken.

If you do not have health insurance you will receive an account from the pathology laboratory if samples have been taken. The account is separate from the hospital account and should be sent directly to the laboratory. The account can be claimed through Medicare in same manner as the doctors' accounts.

Patients Rights & Responsibilities

Patients have a right to:
  • Access
    I have a right to healthcare

    What this means: I can access services to address my healthcare needs.
  • Safety
    I have a right to receive safe and high quality care

    What this means: I receive safe and high quality health services, provided with professional care, skill and competence.
  • Respect
    I have a right to be show respect, dignity and consideration

    What this means: The care provided shows respect to me and my culture, beliefs, values and personal characteristics.
  • Communication
    I have a right to be informed about services, treatment, options and costs in a clear and open way

    What this means: I receive open, timely and appropriate communication about my health care in a way I can understand.
  • Participation
    I have a right to be included in decisions and choices about my care

    What this means: I have a right to be included in decisions and choices about my care.I may join in making decisions and choices about my care and about health service planning.
  • Privacy
    I have a right to privacy and confidentiality of my personal information

    What this means: My personal privacy is maintained and proper handling of my personal health and other information is assured.
  • Comment
    I have a right to comment on my care and to have my concerns addressed

    What this means: I can comment on or complain about my care and have my concerns dealt with properly and promptly.
Patients also have responsibilities to:
  • Provide accurate and complete information regarding their health.
  • Report unexpected changes in their condition to health care professionals.
  • Understand medical treatment and communicate any difficulties in comprehension or compliance, follow the treatment plan recommended by the health care team.
  • Keep appointments or when unable to do so, notify the facility in a timely manne.
  • Be responsible for their own actions when they refuse treatment or medical orders are not followed.
  • Be considerate of the rights of other patients, staff and property of the facility.
  • A patient may refuse the presence of health care workers not directly involved in the patient's care.
  • A patient may discharge themselves at any time despite the advice of the attending health.
Copyright 2018 © Glen Iris Private, All Rights Reserved.   Admin